Returns Center

How it Works

Select the item(s) to return

Receive an email with return details (refund or exchange voucher)

Print free shipping label and return your item(s)

Common Returns Questions

What is your return policy?

We accept unused products within 30 days after your order is marked as delivered. Returned products must have their original packaging, uncut hangtag with barcode, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt or packing slip.

Do you offer exchanges?

If you would like to exchange an item(s), you will need to submit a return to which you will be given an option to receive an instant exchange voucher code via email. This code can be used immediately online to place a new order for the product(s) you would like instead.

What items are non-returnable?

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”.

What if I received the wrong product, or my order arrived damaged?

We truly are so sorry to hear this! If you could kindly email support@loandsons.com our CX team will be sure to promptly further assist.

Do you have a holiday return policy?

We do! Any orders placed between 11/12/18 and 12/31/18 have an extended return policy and can be returned/exchanged within 60 days of receiving the order (includes non-business days). Returned products must have their original packaging, uncut hangtag with barcode, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your return is delivered back to our facility and processing is complete (typically takes 5 business days), we will issue your refund. It then can take up to 7 business days for the credit to appear back on your bank statement.

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