Returns Center

How it Works

Select the item(s) to return

Receive an email with return details (refund or exchange voucher)

Print shipping label and return your item(s). All returns will incur an $8 shipping/restocking fee.

Common Returns Questions

What is your return policy?

We accept unused products within 30 days upon receiving your order and offer "Easy Returns". You may initiate your return through our portal above and a prepaid shipping return label will be issued. Upon delivery at our facility, a returns fee of $8 will be deducted from your refund to cover shipping and restocking fees. Returned products must have their original packaging, uncut hangtag with barcode, not show any signs of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt or packing slip.

Do you offer exchanges?

If you would like to exchange an item(s), you will need to submit a return to which you will receive an instant exchange voucher code via email (an $8 shipping/restocking fee will be deducted from the voucher amount). This code can be used immediately online to place a new order for the product(s) you would like instead.

What items are non-returnable?

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”.

What if I received the wrong product, or my order arrived damaged?

We truly are so sorry to hear this! If you could kindly email support@loandsons.com our CX team will be sure to promptly further assist.

Is it easy to return items?

We offer "Easy Returns", once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your return is delivered, inspected, and approved we will send you an email that the refund has been processed. The credit will automatically be applied to your credit card or original method of payment (with a $8 returns fee deduction), typically within 3-5 business days.

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