Gift Exchange

Welcome to simple, comfortable, and easy gift exchanges…

Please find the order number printed on the packing slip included with your shipment.

Please enter the "gift recipient's" zip code as it appeared on the shipping label.

Please enter the "gift recipient's" full name as it appeared on the shipping label.

Please enter the email address at which YOU would like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Yay - surprise gift was sent to you!! It turns out that you need a different size, color, item…

Instantly Exchange

Receive a store voucher code to exchange your item(s). Just place a new order online and use your voucher code at checkout!

Mail Back Original

Use the free return shipping label to send the original gift(s) back to us.

Common Questions

What information will I need to proceed?

The gift recipient is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the reason for return. A voucher is then given with the total eligible repurchase amount and can then be used at checkout!

Will the gift giver know that it has been exchanged?

The gift purchaser does not receive any notifications around this process whatsoever, as long as their email address is not entered in the "Email" section of the Gift Exchange. The gift purchaser will only know about the exchange if the gift recipient volunteers to tell them.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with another form of payment at checkout.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that can easily be copied. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with another form of payment at checkout.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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